FAQ's

FAQ's

 

 

 

 

 

 
 
Q: Can I add a photo or logo to my personalized item?
A: Yes, you can upload your photo to the wrapper when you check out. We will e-mail you a proof within 12-24 hours of payment of the design for approval before printing.
 
 
 
 
Q:  If you have received your order and notice a mistake.
A: AJ WRAPPERS will stand behind our products. If the mistake is on the personalization and it was made on our end, we will replace the order immediately at no additional cost to you. If the mistake was on the proof and it was approved, then AJ WRAPPERS will re-do the order for an additional fee and there will also be the cost of shipping the order back to us and the new order to you, so it is VERY IMPORTANT to really check your proof. We will send a few extra wrappers and or foils for your mistakes.
 
 
 
 
Q: Are wrappers and foils pre-cut? 
A: Yes! We will include wrapping instructions if you purchase "wrappers & foil only". Silver & Gold color foil are available. Other colors are available for an extra charge.
 
 
 
Q: What kind of foils comes with my order?
A: These precut sizes of foil sheets fit a 1.55oz. candy bar and has a 30lb. white paper backing to protect the candy bar corners from poking through therefore making the wrapping process easy and quick.  Simply use the foil sheet to wrap around the candy bar just like you would wrap a shirt box with wrapping paper. NO tape is needed for wrapping, just wrap around and apply pressure at the corners. The paper back with will crease as your wrap and put slight pressure on the folds. Click here for pictured instructions.
 
 
 
 
Q: What are the Candy Wrappers printed on?
A: They are printed on a color laser printer using Glossy  Premium Paper resulting in a beautiful semi-gloss finish.
 
 
 
Q: Can I see my proof before I pay?
A: Our designs are always free on completed designs, however, in order to provide this service, a pre-payment on all orders prior to creating specific design proof(s). However, we do take all steps possible to modify your proof until you are completely satisfied and will not complete our order until your final approval has been receieved. If for any reason we can not provide a design to your satisfaction, your order will be cancelled and refunded (subject to a $10.00 design fee).
 
 
 
 
Q: I am looking for birthday wrappers but like the graphics on another page, can I use them for my occasion? 
A: Almost all designs can be changed to fit your occasion. We recommend you browse through all the categories to see all that we have to offer.
 
 
 
 
 
Q: Can you remove your business information off the wrapper?
A: Due to the terms of use AJ Wrappers is bound by the designers of the wrappers we provide, we CAN NOT remove the business information from wrapper. We will make sure it is in a discreet location not to take away from the design you choose. Thank you for understanding.
 
 
 
 
Q: Does AJ WRAPPERS  have any peanut free items?
A:Yes! Hershey's Milk Chocolate Bars.
 
 
 
Q: How long does it take for my order to be shipped/delivered?
A: All orders that do not require a design will be shipped within 2-4 days after payment. If your order requires a design, we will send a notificaction via e-mail when your proof is ready for review within 12-24 hours. (so check your e-mail or spam folder) Once you have approved the proof for printing you must allow up to 3-4 business days for standard orders before your items is processed and shipped. We do work hard to get your designs and shipments out quickly as possible, but please consider these timeframes when ordering items for your event.
As a guideline, we suggest the following times frames:
-Standard Shipping: Order at least 8 days before your event
-Priority Shipping: Order at at least 9 days before your event
-Express Shipping: Order 3 business days prior to your event
 
 
 
Q: Do you charge tax?
A: Florida tax is 6.5%
 
Q: I forgot my password.
A: At the log in page, click on "forgot your password?" Then enter your e-mail address. An e-mail will be sent to you with a new password to log in.
 

Shipping cost is calculated based on the weight of the item and your zip code.  The shopping cart will charge shipping based on United States Postal Service rates plus handling. Shipping time is separate from the time it takes us to create your order.

Orders take approximately 3-5 days to create. Rush orders may be available for an extra charge - please contact us to see if we can get your order to you in time.

 
As of January 1, 2010 - AJWRAPPERS does NOT ship out any chocolate. Local delivery is an option. Locals- click on "store pick up" when checking out.
 
 

Delivery for Sarasota and Manatee Counties in Florida.

 Free! No charge under 10 mile traveling distance.
A minimal charge over 10 miles. Please contact us for delivery options.
 
Locals near 34222: Sarasota, Venice, Bradenton, Lakewood Ranch, Ellenton, Parrish, Palmetto, Florida only.
 
 
 
 
 
 
 
 
 
***Please Note: Colors of wrappers and images may vary based on monitor settings/picture settings. For exact color, please request a sample before ordering at info@ajwrappers.com 
 
 
 
 
 
Solution Graphics